Shop Policies
REFUNDS/RETURNS/CANCELLATION: There are no refunds and/or returns on all items. Orders will not be cancelled once they are placed. Custom orders and designs will recieve a confirmation email to finalize designs before the order is filled.
READY TO SHIP (RTS) TUMBLERS: Ready to ship tumblers have a processing time of 7-10 business days. Business days do not include weekends or holidays. Processing time does not include the time the order takes during the actual shipping time.
MADE TO ORDER TUMBLERS: Made to order tumblers are exactly that: made to order. All tumblers that are not listed as ready to ship will have up to a 8-week processing time until shipped.
PRE-ORDER TUMBLERS: Pre-order tumblers will ship in 6-8 weeks.
CUSTOMIZATIONS: When placing your order, if you are looking to have any type of customizations completed, you must first have discussed it with me. If you put any type of customizations in the notes at checkout, they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered.
ADDRESS CHANGE: Once an order is placed, I cannot change the shipping address. Be sure to double check that all of your information is correct prior to checking out.
ORDER CHANGE & ADD-ONS: Once your order is placed, you cannot add-on or change your order. This includes any type of personalization.
TUMBLER INFORMATION: All tumblers will come with a lid and reuseable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are HANDCRAFTED which means that there may be small imperfections. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.
TUMBLER CARE INFORMATION: DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.
EMAIL INQUIRIES: Questions and order inquiries can be sent to admin@thewitchscraftroom.com If your email includes a question that is answered within these shop policies, your email will go unanswered. If your order is still within the processing time and you are requesting updates as to when your order ships, your email will go unanswered. Email responses for legitimate questions will receive a response within 24-48 business hours.
SHIPPING: Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I no longer have control. Please understand that shipping delays are more frequent during holiday seasons.
SHIPPING INSURANCE: It is highly RECOMMENDED to keep ROUTE+ Shipping insurance in your cart when placing your order. If you refuse to include ROUTE+ Shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims.
Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the number of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it.
READY TO SHIP (RTS) TUMBLERS: Ready to ship tumblers have a processing time of 7-10 business days. Business days do not include weekends or holidays. Processing time does not include the time the order takes during the actual shipping time.
MADE TO ORDER TUMBLERS: Made to order tumblers are exactly that: made to order. All tumblers that are not listed as ready to ship will have up to a 8-week processing time until shipped.
PRE-ORDER TUMBLERS: Pre-order tumblers will ship in 6-8 weeks.
CUSTOMIZATIONS: When placing your order, if you are looking to have any type of customizations completed, you must first have discussed it with me. If you put any type of customizations in the notes at checkout, they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered.
ADDRESS CHANGE: Once an order is placed, I cannot change the shipping address. Be sure to double check that all of your information is correct prior to checking out.
ORDER CHANGE & ADD-ONS: Once your order is placed, you cannot add-on or change your order. This includes any type of personalization.
TUMBLER INFORMATION: All tumblers will come with a lid and reuseable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are HANDCRAFTED which means that there may be small imperfections. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.
TUMBLER CARE INFORMATION: DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.
EMAIL INQUIRIES: Questions and order inquiries can be sent to admin@thewitchscraftroom.com If your email includes a question that is answered within these shop policies, your email will go unanswered. If your order is still within the processing time and you are requesting updates as to when your order ships, your email will go unanswered. Email responses for legitimate questions will receive a response within 24-48 business hours.
SHIPPING: Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I no longer have control. Please understand that shipping delays are more frequent during holiday seasons.
SHIPPING INSURANCE: It is highly RECOMMENDED to keep ROUTE+ Shipping insurance in your cart when placing your order. If you refuse to include ROUTE+ Shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims.
Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the number of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it.
I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME. I HAVE THE RIGHT TO REFUSE SERVICE AT ANY POINT IN TIME FOR ANY REASON.